Managed Workplace. It is an RMM tool so it does monitoring, automation, and facilitates remote access to client environments. - Loading up the client list take

Managed Workplace. It is an RMM tool so it does monitoring, automation, and facilitates remote access to client environments. - Loading up the client list takes forever ~15 seconds - Loading up the asset list for a given client takes even longer. - Remote access is hidden behind a 2 layer context menu - All URLs are dynamic so you cannot bookmark your favorite assets / jump boxes. I use a selenium script to automate the page navigation because it can take ~5 minutes to get to an asset by name due to a combination of needing too many page loads and not being able to just start from the search page. - Terminal experience is way worse than putty. Output formatting is always jacked up and a command takes ~5 seconds to return output. - RDP all goes through a relay and your connections will just die occasionally. - 90% of my work interacts with it in some way. BUT it makes pretty reports for management so we are stuck with it. I demo'd some alternatives like apache guacamole or remote desktop services but the consensus was that we didn't want to take on the risk + we are already paying for a product that "works".