They are also absurdly expensive and their sales team are aggressive. While setting up infrastructure for my current employer I was required to get a quote fro

They are also absurdly expensive and their sales team are aggressive. While setting up infrastructure for my current employer I was required to get a quote from them as an existing customer. I expected them to be more expensive than everything else but it was a shock, at the time their IaaS was roughly 4 times the price of any competitor with some extreme limitations such as bandwidth with an expensive per GB rate if you go over. They also recommended dedicated hosting offering to set up an antiquated DB fail over system and claimed to offer 24 hour phone support for a total price I could have hired someone to work as a dedicated sysadmin. I went with Linode, over provisioning everything for a fraction of the price, I don't expect 24 hour support but stuff gets sorted out quickly when things go wrong on the other side of the hypervisor, Linode are also more transparent in my experience when pushed about issues. With Rackspace they make me feel the way that sleazy salesman that scares you into the extra insurance you get sold with hire cars and then feel like a fool for for afterwards - I can only assume their market is for people who would rather comfort themselves with expensive support than invest in the time to set up a reliable system with a DRP. ... that ended up way more negative than I expected, but, it's just my anecdote.