Right. I think that whole premise is wrong. Why would enterprises buy a support plan? That they don't is the issue of companies building Libre Office that do a

Right. I think that whole premise is wrong. Why would enterprises buy a support plan? That they don't is the issue of companies building Libre Office that do a lot of the development, according to the email. There are two options: 1. Libre Office works for the job it is supposed to do. Then no one needs a support plan. It's an office product, not enterprise software where you need technical support to design your next hardware thingie. It just has to work. 2. Libre Office does not work well as an office product. Then the organization using it will search a different solution, get a web service, stay with Windows. There is maybe a miniscule market where there is a well funded push to develop a government IT system complete with Office interop and everything, and then maybe that project will pay for development, and maybe that can be treated as a support contract. But that market is seemingly not big enough for the people behind this push. I see a second dimension to this: Libre Office is just not good. Every time I tried to use it it let me down. Last time - last year, and that was indeed on the job - it crashed and ate the document I was working on. Add to that the Java issues and that it feels clunkly. It's sadly just a stopgap solution, not something reliable or fun to use. Maybe this is not a free software crisis, but just the reality of the market not being there? And maybe it does not have to be?