I think he just means some people just spend little time with it, and with whatever reason, maybe it cannot enhance their productivity like their trusty automat

I think he just means some people just spend little time with it, and with whatever reason, maybe it cannot enhance their productivity like their trusty automated scripts or keyboard macro - said aloud that it sucks. Honestly, the most loudest voice against Touchbar is usually us geeky people and not really general users. I think the touchbar is superb for general non-techie users who are not keyboard shortcut wiz, and there are A LOT of them. The thing I found sad is the lack of push from Apple, to make it more useful and versatile. It's nearly the same since its inception. People have to rely on 3rd party app, say, BetterTouchTool(which is excellent) to make Touchbar more useful.