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I still can't downvote on HN but if I could, i'd downvote this.

• Traster 6y ago
  Why? It's interesting, you should upvote it. I mean, obviously what he's telling us is that they've got a stupid broken culture and their intuition about their product is hilariously wrong, but it's still an interesting insight.
• hbogert 6y ago
  I think it's pretty brave telling the world that you didn't think about a problem with common knowledge and went full engineer on this. I mean, I think at least 10% of us here could've hypothesized that they might be asking the user for a review. Even if that was not-done at that time, they should've just used the b&n app from the beginning and not after the multiple days of escalation. Probably all due to the stifling effect of a single character email I do get it though, in my own company we constantly compare ourselves to the competitor, but we never actually do a competitor analysis, it's like we're scared or something to use their product.