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And the remaining 50%: making it easy for people to give you useful feedback, such as error messages giving a web link to a user-friendly bug tracker. Ideally t

• kemiller2002 6y ago
  I always argue for this and get told, “that’s not for the user. It’s adds screen bloat to the UI.” I never understand why people say that. How about we make it easier for us to help people. I mean at the core that is kind of our job.
  • chha 6y ago
    This! Not just for the systems development side of things, but just as much for normal usage. I tend to do work for fairly small organizations (<500 ppl), but with layer upon layer of bureaucracy and management, not to mention cultural and geographic differences. The main goal of the systems I work on is to provide technical documentation of complex industrial processes. If things break, it can be pricey and/or dangerous. Having good information is a must. However, if a user sees that something is off or just plain missing in the sometimes 30+ year old documentation, the easiest way to deal with it is to make a note of it and adapt to it for his or her work. Reporting the problem back in order to get it fixed is....difficult. There probably is a process for it, you probably don't have an account where you can log the time spent on it. Having a quick and low-threshold way to report problems would be of enormous value in the long run.