File a ticket. I file so many tickets for work I do. Sometimes after the fact ("oh... they'll wonder why I ..."). A journal is good, but using whatever institut

File a ticket. I file so many tickets for work I do. Sometimes after the fact ("oh... they'll wonder why I ..."). A journal is good, but using whatever institutionalized knowledge system your company relies upon (usually some form of ticketing and documentation system). The tickets are good for timelines/notes, and if they need to become something recurring, that's when you document it.