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It should be recommended reading for new IT support staff. While you get unhelpful "its not working" requests all the time, when the user does give you informat
by rlayton2 6y ago
It should be recommended reading for new IT support staff. While you get unhelpful "its not working" requests all the time, when the user does give you information on the working / not working scenarios, you should always consider them, even if it doesn't make any sense.