I can't believe someone from Zagat isn't all over this issue, responding on the forum, their blogs, and going out of their way to apologize to those unhappy cus

I can't believe someone from Zagat isn't all over this issue, responding on the forum, their blogs, and going out of their way to apologize to those unhappy customers. This is 2008. Word spreads like wildfire online. The flipside is that doing something unexpectedly nice to your customers also spreads.