The reason people not using your product

More Features = More Complexity. More friction. Less user activation. More chances of failure. Messed up UX. UX is like a puzzle. When you add more features. You get more pieces of puzzle. So more work is required and more complexity. Solution Get a top notch UX guy to fix it for you. Let me know if it helps or DM me on Twitter that this isn't true. @im_usamakhalid