Agreed that it might not make sense on a blog; I was just reacting to the general trasparency question. In terms of building brand confidence, my experience is

Agreed that it might not make sense on a blog; I was just reacting to the general trasparency question. In terms of building brand confidence, my experience is that being honest about mistakes and what you're doing to cut down the chance they'll happen in the future is great from a customer relations point if you do it well.