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Actually, I honestly think the bias is on your side this time. You're assuming that you're nice and therefore everyone else is nice like you. I've actually wal
by tejaswiy 16y ago
Actually, I honestly think the bias is on your side this time. You're assuming that you're nice and therefore everyone else is nice like you.
I've actually walked into an enterprise (the car rental company) and found one of their cards lying around that details how to start a conversation with a customer.
It goes along the lines of:
<Enthusiastic Greeting>
<Enquire about abc / def / ghi>
and some more non-sense like that that I forget.
Plus, you can judge by someone's tone if they really are being honest or if it's just that they've been doing it so many times, it's become fairly mechanical. In cases like that I think a simple 'Hi', works much better anyway.
But the the thing I was going for with that post was, cultural differences can sometimes throw you off quite a bit, like the original article says.
- happyfeet 16y agoI think the card that provides "guidelines" for employees is a great way to re-emphasize the point for employees. It is a genuine struggle for any organization be it small or big is to make your customer facing people greet customers cheerfully. And I think it is never enough to drive home this point and if having a card helps, so be it. What matters to me as a customer, is somebody cheerful attending to my request at that moment and not someone who just wants to get you out of the way and do something better.