> Its their customer service, they always make it right for the customer. Anecdotally, their willingness to go above and beyond seems to have decreased quite a

> Its their customer service, they always make it right for the customer. Anecdotally, their willingness to go above and beyond seems to have decreased quite a bit over the last 5 years. I used to get an additional month of Prime for delivery delays, but I haven't gotten one of those in years. I just end up with an apology these days.