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amazon's killer app is not prime. Its their customer service, they always make it right for the customer. Can the same be said for walmart? I don't think so.
by dominotw 6y ago
amazon's killer app is not prime. Its their customer service, they always make it right for the customer.
Can the same be said for walmart? I don't think so.
- blacksmith_tb 6y agoIsn't the real question if AWS is the real money-maker, how much does it matter if Walmart poaches some Prime members away?
- BenjiWiebe 6y agoI've had some excellent service from Walmart and an occasional less-then-excellent Amazon service experience.
- Red_Leaves_Flyy 6y agoI've Never had a bad experience at the Wal-Mart cs desk, whereas every time I contact Amazon it's half an hour of pulling teeth to resolve a problem that Amazon could fix preemptively if their priorities were in the right places.
- panopticon 6y ago> Its their customer service, they always make it right for the customer. Anecdotally, their willingness to go above and beyond seems to have decreased quite a bit over the last 5 years. I used to get an additional month of Prime for delivery delays, but I haven't gotten one of those in years. I just end up with an apology these days.
- chaostheory 6y ago> amazon's killer app is not prime. Its their customer service, they always make it right for the customer. That was true 10 years ago, but it hasn't been true for at least 6 years now. Amazon lost that advantage years ago around the same time they started posting quarterly profits. When their customer service was unrivaled, I didn't care if I missed a deal by not shopping around; I was more worried with getting a headache from other companies. Fast forward to today, I now shop around and every purchase at Amazon requires the now normal, "Is this real or fake? Eh, I'll just buy it from Target or another retailer that doesn't have a 3rd party marketplace"