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Walmart’s Amazon Prime competitor will launch in July

26 points by juokaz 6y ago

dominotw 6y ago
amazon's killer app is not prime. Its their customer service, they always make it right for the customer. Can the same be said for walmart? I don't think so.
- blacksmith_tb 6y ago
  Isn't the real question if AWS is the real money-maker, how much does it matter if Walmart poaches some Prime members away?
- BenjiWiebe 6y ago
  I've had some excellent service from Walmart and an occasional less-then-excellent Amazon service experience.
  - Red_Leaves_Flyy 6y ago
    I've Never had a bad experience at the Wal-Mart cs desk, whereas every time I contact Amazon it's half an hour of pulling teeth to resolve a problem that Amazon could fix preemptively if their priorities were in the right places.
- panopticon 6y ago
  > Its their customer service, they always make it right for the customer. Anecdotally, their willingness to go above and beyond seems to have decreased quite a bit over the last 5 years. I used to get an additional month of Prime for delivery delays, but I haven't gotten one of those in years. I just end up with an apology these days.
- chaostheory 6y ago
  > amazon's killer app is not prime. Its their customer service, they always make it right for the customer. That was true 10 years ago, but it hasn't been true for at least 6 years now. Amazon lost that advantage years ago around the same time they started posting quarterly profits. When their customer service was unrivaled, I didn't care if I missed a deal by not shopping around; I was more worried with getting a headache from other companies. Fast forward to today, I now shop around and every purchase at Amazon requires the now normal, "Is this real or fake? Eh, I'll just buy it from Target or another retailer that doesn't have a 3rd party marketplace"
zxcvbn4038 6y ago
Ever since the pandemic started I’ve been unable to order a single thing from Walmart - it’s always out of stock, pick-up only, or doesn’t ship to my area code (NYC). If they want to compete with Amazon maybe they should start there. Every time I go down to the mail room there is a pallet of Amazon boxes - not a single Walmart or Target box. Pre-pandemic you’d see a mix of all three.
woodandsteel 6y ago
For many years I shopped once a month at the local Walmart, mostly groceries. Now we have the coronavirus. There is no home delivery from the store. I would like to do pickup from there, but almost nothing I would buy is available for that. I would have to shop in person, and I am not going to do that. So I buy all that food elsewhere, even though it costs more. They are losing a lot of money on me, and don't seem to care.

26 points by juokaz 6y ago

amazon's killer app is not prime. Its their customer service, they always make it right for the customer. Can the same be said for walmart? I don't think so.

blacksmith_tb 6y ago
Isn't the real question if AWS is the real money-maker, how much does it matter if Walmart poaches some Prime members away?
BenjiWiebe 6y ago
I've had some excellent service from Walmart and an occasional less-then-excellent Amazon service experience.
- Red_Leaves_Flyy 6y ago
  I've Never had a bad experience at the Wal-Mart cs desk, whereas every time I contact Amazon it's half an hour of pulling teeth to resolve a problem that Amazon could fix preemptively if their priorities were in the right places.
panopticon 6y ago
> Its their customer service, they always make it right for the customer. Anecdotally, their willingness to go above and beyond seems to have decreased quite a bit over the last 5 years. I used to get an additional month of Prime for delivery delays, but I haven't gotten one of those in years. I just end up with an apology these days.
chaostheory 6y ago
> amazon's killer app is not prime. Its their customer service, they always make it right for the customer. That was true 10 years ago, but it hasn't been true for at least 6 years now. Amazon lost that advantage years ago around the same time they started posting quarterly profits. When their customer service was unrivaled, I didn't care if I missed a deal by not shopping around; I was more worried with getting a headache from other companies. Fast forward to today, I now shop around and every purchase at Amazon requires the now normal, "Is this real or fake? Eh, I'll just buy it from Target or another retailer that doesn't have a 3rd party marketplace"

zxcvbn4038 6y ago

Ever since the pandemic started I’ve been unable to order a single thing from Walmart - it’s always out of stock, pick-up only, or doesn’t ship to my area code (NYC). If they want to compete with Amazon maybe they should start there. Every time I go down to the mail room there is a pallet of Amazon boxes - not a single Walmart or Target box. Pre-pandemic you’d see a mix of all three.

woodandsteel 6y ago

For many years I shopped once a month at the local Walmart, mostly groceries. Now we have the coronavirus. There is no home delivery from the store. I would like to do pickup from there, but almost nothing I would buy is available for that. I would have to shop in person, and I am not going to do that. So I buy all that food elsewhere, even though it costs more. They are losing a lot of money on me, and don't seem to care.