I dunno, that may once have been true, back when expertise on the show room floor was either par for course or else a competitive differentiator. To me it looks

I dunno, that may once have been true, back when expertise on the show room floor was either par for course or else a competitive differentiator. To me it looks like that the industry made a conscience decision to cost cut expertise from hiring equation. Essentially, the big box guys (who hire most of the employees) are practically self serve. The associates are certainly fungible.