I'd say the future of Uber is perfecting their crown jewels first. I'm a huge fan of the business model, but the app crashes, the customer service is non-exist

I'd say the future of Uber is perfecting their crown jewels first. I'm a huge fan of the business model, but the app crashes, the customer service is non-existent, payments get rejected inexplicably and when you reach customer service they respond "I'm sorry you are having difficultly logging in." I couldnt make it worse if I tried. Every rule of SWE-UX is violated. Got a problem? No code, no incident ID, you need to call a number with no context and re-contextualize. No follow-thru, nothing.