> Make sure all managers are spineless and won’t fight for their employees. > If somebody notices that the checkout page crashes every time someone uses PayPal

> Make sure all managers are spineless and won’t fight for their employees. > If somebody notices that the checkout page crashes every time someone uses PayPal, just ignore it. Oh my god. So much these - especially the combination of the two. It's not hard to identify with the customer when building a service (especially if you use the product yourself.) It really angers me when I encounter a customer-facing problem, try to fix it, but instead I get shut down by my manager, who explains that it's not one of the company's OKRs this quarter.