3 ms·

It makes sense. I would definitely order again and again from a place that gave me assurances that they would handle any mistakes. I got an Indian meal deliver

• washicalendar 6y ago
  I ordered a vegetarian meal from a place I wanted to try. They delivered it, the item had a big green VEGGIE sticker on it, but taking a bite my mouth was filled with meat. The only recourse I had was to use the app’s help feature and mark it as “incorrect dietary restrictions” and select which item in the order was wrong. Deliveroo instantly gave me credit for it, which isn’t a refund but I’d use the credit sooner or later so not a big deal. But now the problem is that I have a neat filled burrito that I can’t eat. I’ve once again accidentally ate meat through no error on my part, so my entire meal is ruined because my mood is ruined. There was a desert I could eat, but that’s it. I ended up waiting 30 minutes for a delicious meal only to end up with just a desert and now I have to spend time to cook my own meal. If the restaurant would have delivered me another meal then I’d probably still consider ordering from them again, but with the way the app is set up, that I got a measly €10 credit for one part of the meal (still had to pay for delivery, the dessert that I didn’t eat, and a tip cause it was raining). This just meant I’ll never give that restaurant another chance.