In this case doesn't your customer walk away frustrated at best, after a nonsensical conversation with a bot? That's been my experience every time. I ask a ques

In this case doesn't your customer walk away frustrated at best, after a nonsensical conversation with a bot? That's been my experience every time. I ask a question, then the bot asks me questions that are irrelevant and make it very clear it doesn't understand what I'm saying and that I'm not talking to a real person.