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I have yet to meet a person who would rather chat with a bot. I hardly believe that such a person even exists.
by ddevault 6y ago
I have yet to meet a person who would rather chat with a bot. I hardly believe that such a person even exists.
- bathtub365 6y agoThey're simply too introverted!
- hw 6y agoI have yet to meet a person who doesn't like cats. I hardly believe that such a person exists. Have plenty of experience helping companies set up chat bots properly, and watching customers actually talk to bots and have their questions answered by bots. There are always some people that would automatically escalate to human support every time and not bother with the bot, but there's also a fairly large percentage of people who would go through with the bot.
- ddevault 6y agoWhat is a "fairly large percentage?"
- softmodeling 6y agoPlenty of introverts would disagree with you
- ddevault 6y agoI'm an introvert myself, and I would sooner read the docs than call or chat. But, ultimately, when I need to have a conversation to solve my problem you bet your ass I don't want to talk to a bot. Let me know when they pass the turing test and maybe I'll reconsider. Can we also dispense with the second-hand reassurances that "someone" would disagree, and replace it with first-hand testimony from someone who actually prefers the chat bot to chatting with a person?
- octodog 6y agoPersonally I have had many good experiences with chatbots, although they don't replace talking to a real human about complex issues. Effective chatbots tend to triage requests and point users to further information, rather than fully solving the issue on their own.