You and GP are lucky you work at a company that's moved past an "SLA" being something that's made up on the spot by some manager who has just decided they're no

You and GP are lucky you work at a company that's moved past an "SLA" being something that's made up on the spot by some manager who has just decided they're not happy about something, and has heard of that acronym. I recently discovered from the QA manager that I have an "SLA" with him on how long I can take to tell him there's some new stuff to test (yes, we're still at the stage of "send me an email to tell me what to test, because I don't believe in automating this stuff"). Must be nice living in your world :) EDIT: I realised my comment contributes nothing to this discussion, and is just noise. I'd be interested if you could expand on what you've learned at Webex.