It has been my personal experience. I bought You Need a budget and forget to cancel before the trial ended. YNAB support was awesome but told me I needed to con

It has been my personal experience. I bought You Need a budget and forget to cancel before the trial ended. YNAB support was awesome but told me I needed to contact Apple as they processed the payment. It took a while to find the right contact form on Apple's site to get a hold of a representative. I was told per their terms and conditions I could not be given a refund despite having documentation of YNAB agreeing that I should get one. I finally had to speak with a "Senior Specialist" who was able to process my refund after a long period of me not taking no for an answer.