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> Mostly because they're aggressive communicators about subscription billing -- they send emails well in advance of any subscription renewal, telling you when y
by voisin 6y ago
> Mostly because they're aggressive communicators about subscription billing -- they send emails well in advance of any subscription renewal, telling you when you'll be billed, how much for, and giving you a link to cancel the subscription.
I don’t think this is correct. I only ever get emails coincident with the renewal letting me know what my credit card was charged. Never in advance.
- rgovostes 6y agoThey do notify me 30 days before my iCloud storage plan renews, with clear instructions on canceling it. They also offer a grace period if I forget to cancel before. I wouldn't like renewal reminders every month for my services but I think it makes sense to do something similar to iCloud renewal notices in a few scenarios: for long-term (e.g., annual) subscriptions, for expensive subscriptions, and for the first few billings of a user's first subscription (so they get used to it). It's also easy to "report a problem" from the receipt e-mail for the renewal, and while there's no stated policy of doing so, I think they would refund an undesired renewal. They even have an option on the form, "I did not intend to renew subscription(s)."
- baddox 6y agoPerhaps you only have subscriptions directly from Apple? Apple seems to treat its own subscriptions differently. For my iCloud subscription I just get monthly receipts after each billing. But for third-party subscriptions, I get an email with subject "Your Subscription is Expiring" a few days before each billing, then a receipt after each billing.