Ive never had a problem with app refunds, but for subscription refunds - hell yeah its terrible. I was double subscribed to a service. Same device, same accoun

Ive never had a problem with app refunds, but for subscription refunds - hell yeah its terrible. I was double subscribed to a service. Same device, same account, literally within seconds of each other (double tap maybe?). I was billed twice a quarter for 2 quarters. When I raised this their response was (quoting from the email): "We've thoroughly reviewed your case with our Support Team, and I’m afraid to say that we are unable to proceed with the actions requested." I replied, restating the problem. They did not respond. I contacted them again 2 days later. No response. Again 5 days later. No response. Again a month later - no response. There is no way to communicate with them once they have decided they aren't going to deal with your enquiry, so I have had to swallow the loss as they are known for blocking accounts who perform CC chargebacks :/