It's the same with communications tools. "Our email is an INBOX-trillion mess because we use unstructured email rather than structured tickets to manage our pro

It's the same with communications tools. "Our email is an INBOX-trillion mess because we use unstructured email rather than structured tickets to manage our processes. Slack is the answer!". Six months later, they have the exact same problem with Slack because the communications patterns haven't changed. That said, some tools are really just abysmal, and richly deserve the hate directed at them.