> The problem is not the tool, it's the structure of the organization. Nicely put! Also, it's probably more like how the organization ended up evolving - somet

> The problem is not the tool, it's the structure of the organization. Nicely put! Also, it's probably more like how the organization ended up evolving - something no one knew beforehand! Newer products should start their sales pitch addressing that last sentence in OP's post.