Aim the conversation towards their feelings instead of "facts" or the "truth". Here's some structure to pull from : https://www.cnvc.org/training/resource/nee

Aim the conversation towards their feelings instead of "facts" or the "truth". Here's some structure to pull from : https://www.cnvc.org/training/resource/needs-inventory https://www.cnvc.org/training/resource/needs-inventory https://www.cnvc.org/training/resource/feelings-inventory https://www.cnvc.org/training/resource/feelings-inventory The needs:feelings model from the Non Violent Communication course is great.