>Very long article that could be summarized in one phrase: do what customer needs, not what he asks for. I think that it depends on who your customer is, if it

>Very long article that could be summarized in one phrase: do what customer needs, not what he asks for. I think that it depends on who your customer is, if it's a domain expert then you should listen to what she asks for, because she likely won't change her processes to fit your product. If it's not a domain expert then there's much more flexibility when it comes to process, you're able to educate.