3 ms·

Given Amazon’s flood of ALL-CAPS trash brands from rando dropshippers in recent years, plus fake reviews, is it realistic to expect QA from Amazon?

maccard 6y ago
No, but the customer service is still unparalleled. I ordered a cable, and the one I got wasn't the one I ordered. I clicked three buttons, (link from the email to my order, return product, and chose "product not what was descrived" as the reason) and I had a refund as Amazon credit, without having to return the item instantly. If you're talking about the $/£5-10 phone case/misc cable market, ordering off amazon is significantly less hassle then the alternatives (going to a random "phone shop" on the high street, ordering from eBay, or ordering from AliExpress), and likely as error prone.
- megous 6y ago
  If only removing your account from Amazon was as hassle free.
- catalogia 6y ago
  That's not good customer service. Good customer service is not wasting my time with any of that bullshit in the first place.
- bootlooped 6y ago
  I have never had a problem getting partial to full refunds on Ali Express. Even if I never got a refund though, I think I would still come out ahead due to how much lower the prices are. Break even, assuming you could never get a refund, would be if the failure rate and average discount were the same. My experience is that the discount is >60% and failure rate is <15%.
  - maccard 6y ago
    > I have never had a problem getting partial to full refunds on Ali Express I've never really had an issue with online refunds anywhere. That doesn't mean Amazon's experience isn't superior. Amazon's policy of refund first, ask questions later (for stuff in the <£15 category at least) means that I don't really consider the other options. If I have a choice between buying a USB to DC5v adapter from amazon for £3.99, with next day delivery, and I know that if it's not the right cable I'll get an instant refund, or from aliexpress where it's £1.99 [0] but I have to wait 30-50 days for it to arrive, plus 3 weeks for a refund if it doesn't work, I'm just going to buy it on amazon. I don't care if I don't come out ahead! [0] https://www.aliexpress.com/item/33051428867.html?spm=a2g0o.productlist.0.0.45cf6fd3rSequl&algo_pvid=f73c54d6-e79d-4ade-bd28-9124a3c4d380&algo_expid=f73c54d6-e79d-4ade-bd28-9124a3c4d380-1&btsid=0ab6f82115936128211684295e77b2&ws_ab_test=searchweb0_0,searchweb201602_,searchweb201603_ https://www.aliexpress.com/item/33051428867.html?spm=a2g0o.p...

maccard 6y ago

No, but the customer service is still unparalleled. I ordered a cable, and the one I got wasn't the one I ordered. I clicked three buttons, (link from the email to my order, return product, and chose "product not what was descrived" as the reason) and I had a refund as Amazon credit, without having to return the item instantly. If you're talking about the $/£5-10 phone case/misc cable market, ordering off amazon is significantly less hassle then the alternatives (going to a random "phone shop" on the high street, ordering from eBay, or ordering from AliExpress), and likely as error prone.

megous 6y ago
If only removing your account from Amazon was as hassle free.
catalogia 6y ago
That's not good customer service. Good customer service is not wasting my time with any of that bullshit in the first place.
bootlooped 6y ago
I have never had a problem getting partial to full refunds on Ali Express. Even if I never got a refund though, I think I would still come out ahead due to how much lower the prices are. Break even, assuming you could never get a refund, would be if the failure rate and average discount were the same. My experience is that the discount is >60% and failure rate is <15%.
- maccard 6y ago
  > I have never had a problem getting partial to full refunds on Ali Express I've never really had an issue with online refunds anywhere. That doesn't mean Amazon's experience isn't superior. Amazon's policy of refund first, ask questions later (for stuff in the <£15 category at least) means that I don't really consider the other options. If I have a choice between buying a USB to DC5v adapter from amazon for £3.99, with next day delivery, and I know that if it's not the right cable I'll get an instant refund, or from aliexpress where it's £1.99 [0] but I have to wait 30-50 days for it to arrive, plus 3 weeks for a refund if it doesn't work, I'm just going to buy it on amazon. I don't care if I don't come out ahead! [0] https://www.aliexpress.com/item/33051428867.html?spm=a2g0o.productlist.0.0.45cf6fd3rSequl&algo_pvid=f73c54d6-e79d-4ade-bd28-9124a3c4d380&algo_expid=f73c54d6-e79d-4ade-bd28-9124a3c4d380-1&btsid=0ab6f82115936128211684295e77b2&ws_ab_test=searchweb0_0,searchweb201602_,searchweb201603_ https://www.aliexpress.com/item/33051428867.html?spm=a2g0o.p...