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I did insist. I don't remember the details anymore because it was a couple of years ago. I would have taken them to small claims court over it if I had been in
by tchaffee 6y ago
I did insist. I don't remember the details anymore because it was a couple of years ago. I would have taken them to small claims court over it if I had been in the US but I was overseas long term. Either way, they have lost a customer who has bought many of their laptops over the decades. Over a $100 battery that clearly had a manufacturing defect.
- BTBurke 6y agoSame thing happened to me. Hours and hours on the phone for battery swelling which was a known problem. I was overseas at the time and they dragged the process out long enough that eventually warranty was up and they told me they wouldn't replace it. I replaced it myself but I'll never buy a Dell again and recommend others go with Lenovo.