> opened stores that my parents could go to and talk to someone if they had a problem Yes, the Genius Bars are just fantastic! You make an appointment and then

> opened stores that my parents could go to and talk to someone if they had a problem Yes, the Genius Bars are just fantastic! You make an appointment and then you get help from someone knowledgeable, in person, for free. And that person is authorized to accept repairs, etc. The Big Idea of the Genius Bar is that it's there to help. It's not there to upsell like Geek Squad. It's not hoping you'll go away like typical CS reps. Its mandate really does seem to be "make Apple customers happy."