Agreed. I had a great walk in help desk experience with resetting a Surface. I otherwise like the Surface, but, if you search online, you can see some models

Agreed. I had a great walk in help desk experience with resetting a Surface. I otherwise like the Surface, but, if you search online, you can see some models seem to have an intermittant mystery power up glitch. Knowing there was a store a few minutes away that could reset the device would give me confidence to purchase another one without hesitation.