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Whatever you do, avoid Ziply. It sounds like a great deal but when they bought out Frontier in our area they cancelled our auto-pay and then wouldn't refund the
by jschwartzi 6y ago
Whatever you do, avoid Ziply. It sounds like a great deal but when they bought out Frontier in our area they cancelled our auto-pay and then wouldn't refund the late fee. I think we spent more than 16 hours total on the phone with them. They still haven't mailed out the return label for their MoCa bridge. The first time we tried calling them the CSR would "put us on hold to be transferred" and then hang up on us. This happened about 3 times over the course of 2 hours. Nothing any of their CSRs say can be trusted.
It is absolutely the worst company I have ever had the displeasure of doing business with, and I'm so happy I had the option of switching to Comcast.
- slivanes 6y agoJust be aware that Ziply inherited the Frontier customer support team and the supposedly poor software as well. My last call with Ziply 2 weeks ago to upgrade my 50/50 to 100/100 was a great experience. I'm not saying every call is going to be great, just that it can be.
- virtuallynathan 6y agoI know the network folks at Ziply, and they are investing a lot of time, effort, and money into improving things as quickly as possible. It’s some of the same folks from CondoInternet / WaveG.