>Microsoft did a really good job of hiring diverse talent, and every store-clerk I ever interacted with was smart, nice, and seemed to genuinely care about fixi

>Microsoft did a really good job of hiring diverse talent, and every store-clerk I ever interacted with was smart, nice, and seemed to genuinely care about fixing your issue This was my experience as well. As a bonus, my kiddo always wanted to stop into the Microsoft store. There was something warm and inviting about it, especially in comparison to the Apple store (we lived about 1/2 a block from each).