None of these products were for consumers. Even on the business side, Microsoft never understood or cared about their users (besides maybe Word and Excel users

None of these products were for consumers. Even on the business side, Microsoft never understood or cared about their users (besides maybe Word and Excel users), and marketed towards CEOs and COMPANIES. see: Sharepoint which is the most financially successful Microsoft product ever, yet every end user despises it. They never tried or cared to work backwards from a consumer user or what they wanted, they just started from "how do we make billions of dollars from licensing fees".