To be fair, the Verizon store near me is ALWAYS packed because it has people waiting in line to have something fixed. Microsoft generally relies on OEMs to do r

To be fair, the Verizon store near me is ALWAYS packed because it has people waiting in line to have something fixed. Microsoft generally relies on OEMs to do repairs (for non-Microsoft devices.) I think that is a key difference. While Apple makes you wait 45 minutes for a repair, you are looking at something new and potentially buying it.