absolutely this. whenever our PMs come to us with tenant requests for discounts and we (upper management) take a single look at their ledger of on-time and onli

absolutely this. whenever our PMs come to us with tenant requests for discounts and we (upper management) take a single look at their ledger of on-time and online payments, we immediately do a back of the napkin calculation of the cost of a turnover vs the discount and even if its in a turnover's favor, we usually say give it to them because of the uncertainty of turnovers. think of the analogy "even money" in blackjack - when the dealer is showing an Ace but you've got blackjack, most objective people will take the "even money" versus gamble against whether the dealer has BJ or not. also why you tend to not split tens unless you're counting =p