Apple stores do more than sell hardware and handle repairs. They offer numerous classes for users on how to use different apps on your phone, how to create musi

Apple stores do more than sell hardware and handle repairs. They offer numerous classes for users on how to use different apps on your phone, how to create music and movies with GarageBand/iMovie, how to take pictures and edit them, among other things. So people standing around waiting could be waiting for a scheduled talk as well.