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> I made several warranty claims in-store, and they went above and beyond to help me out, even when my grounds for a claim were kinda shaky. Maybe having a phy
by philshem 6y ago
> I made several warranty claims in-store, and they went above and beyond to help me out, even when my grounds for a claim were kinda shaky.
Maybe having a physical store that lowers the barrier for making warranty claims, especially “shaky” ones, isn’t a profit maker.
;)
- reaperducer 6y agoMaybe having a physical store that lowers the barrier for making warranty claims, especially “shaky” ones, isn’t a profit maker. Cost to fix a shaky piece of kit: $100 Future sale made because someone is happy with your service: $1,000 While I like to blame this sort of myopic thinking on SV, it seems like an entire generation, or two, has forgotten that if you make someone happy today, you've made a customer for life. This was car sales 101 in the 1950's and 60's.
- deleted 6y ago[deleted]
- ta17711771 6y ago> Cost to fix a shaky piece of kit: $100 if they spend an hour or two fixing a screen your kid smashed for free, the screen costs $30-$50 wholesale, 1-2 hrs of labor, and fixed costs for the day like power, insurance, lease payment, etc...
- reaperducer 6y agoAnd if they just have to click some setting, the parts cost is $0, and the labor is already factored into the person already being there.
- smabie 6y agoReally? SV takes this to the extreme. The never make money, give out tons of coupons, charge super low prices, kind of strategy. If anything, SV is too far-sighted, not myopic.
- colechristensen 6y agoCapturing markets (or trying) by burning VC money is different than trying to build customer loyalty with good service. VC fueled business cares about market share/profit potential, not profitability.
- pankajdoharey 6y agoFor car sales it makes sense because with car sales, comes car repair and service. And this is where the dealers make money individual car sales are not that profitable.