> people waiting for their appointments Most Apple stores are located in malls and adjacent to other retail outlets. If you have to wait for an appointment, th

> people waiting for their appointments Most Apple stores are located in malls and adjacent to other retail outlets. If you have to wait for an appointment, they take your number and give you a five minute notification when your Genius is going to be ready. Every time I've done it, they've encouraged me to go shop the rest of the mall (not linger). > It makes the shops look like they're busy, most shops would not make people wait around like that for things to be fixed, but apple gets away with it somehow. Apple used to get a lot bit of flack for struggling to keep up with Genius appointment loads. I'm not sure if their service has improved or people just accept that wait times are a thing. The few times I've dealt with them it's been reasonable considering the store was basically packed and all 4 Geniuses at the desk working with someone constantly.