I had a surface book2. I bought the accidental damage protection. A year after I bought it, I cracked the screen. Took me all of 60 min to get the problem fixed

I had a surface book2. I bought the accidental damage protection. A year after I bought it, I cracked the screen. Took me all of 60 min to get the problem fixed: 20 min to drive to the store. 20 min to get a replacement. 20 min to drive home. The store was remarkably convenient for me (for this and just for seeing the sb2 in action). Not sure if I would have purchased it without the store.