The solution doesn't lie in either extreme. The solution is not 'companies can't censor anyone' nor is it 'companies can censor whomever they want'. The issue

The solution doesn't lie in either extreme. The solution is not 'companies can't censor anyone' nor is it 'companies can censor whomever they want'. The issue is that a functioning society needs a public forum to have discussions. Access to that public forum thus is important. Reasons to deny access to that forum should be weighed against the effect on the public discussion. Where that balance lies affects society a lot, so society should have a big say. At the same time, we can't just take over a private company's control over the public forum wholesale. Instead, we need regulations made by government to inform how to weigh those decisions. We need a decent enough appeals process to fix mistakes. If a company cannot handle that process, then that company shouldn't have that much control over public discussion. The fact that they didn't intend to have that control doesn't matter. At some point, the needs of society come before the needs of private companies.