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Some 10 years ago, they refurbished a PowerShot A75 of mine that my father had bought in 2004. 5 years after fabrication, they identified a couple of batches th
by dr_zoidberg 6y ago
Some 10 years ago, they refurbished a PowerShot A75 of mine that my father had bought in 2004. 5 years after fabrication, they identified a couple of batches that had been produced with bad sensors, and the cameras affected died a strange death.
I had lost all warranty papers, but my local photography shop insisted that I contacted Canon. Had to leave the camera on the official service office, and a month later I had to go and pick it up. The camera was good as new, they even cleaned it up and fixed a few mechanical issues in the lens. No papers needed, it was a Canon camera, the issue was a manufacturing defect, they were practically honor bound to fix it.
That day I decided I'd keep buying Canon for a while. Two cameras later, after buying a G12 and a G16 I decided to go for an Olympus OM-D EM-10. The camera is great and I love, but it sure stings to see them leave the market.
- berkut 6y agoI've had even better experience with Canon: I bought a second-hand 5D in 2009, and in 2012 the shutter broke. It was well out of warranty, but Canon replaced it for free (all it cost was the postage to them I had to pay).
- numpad0 6y agoI think in that instance Sony wanted bad sensors back as many as possibly could, maybe to study or to stop any bad reputations. I had the same experience with a Sony camera, they took it and replaced the sensor for absolutely free. According to articles from that timeframe, issues were found in Sony CCDs manufactured between 2003 to 2005 surfaced from autumn 2005 to spring 2006, that moisture intrude through either surfaces of plastic packages or through a glue/cement used to fuse optical glass to ceramic packages, and thereon an iodine component in a glue used inside the package reacts to that moisture and corrode bonding wires connecting CCD die to IC pads. Ultimately it lead to a free replacement program for 87 models total spanning across 9 brands until it ended in 2010/2011. Not to downplay your experience but sounds like everyone was hit and responded in similar ways.
- dr_zoidberg 6y agoI don't know if it was the same, but this link [0] is full of people describing what the problems with these cameras (and others) were and how Canon managed it. I don't know if Canon used an in-house CCD or if it was from another manufacturer. [0] https://www.fixya.com/support/t114938-canon_digital_camera_recall_defective https://www.fixya.com/support/t114938-canon_digital_camera_r...
- efreak 6y agoI wish more companies would do this. I get that sdcards, headphones, etc are cheap and have low profit margins, but I've had eg Samsung ask for proof of purchase on an 8gb sdcard only a year after the model/product id was released (2015ish, I think? It had a 5 year warranty; the card came with a device from a friend, so no receipt). Other companies do the same. I can't imagine that warranty fraud is that big of an issue on small things.
- mschuster91 6y ago> I can't imagine that warranty fraud is that big of an issue on small things. A big ticket item like a camera is at extremely low risk of counterfeits, and every participant from the manufacturer to the place of sale will track the serial numbers of cameras shipped, so the "chain" can be reasonably reconstructed by only the camera itself. For SD cards it's the other way around - no one tracks the serial numbers along the chain of purchase and there is a massive issue with counterfeit product. Requiring a proof of purchase at least helps to filter incoming claims...