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Pros love Canon cause their service stomps all over everyone else, the equipment is just the cherry on top. They're more like a partner in someone's business t

Pros love Canon cause their service stomps all over everyone else, the equipment is just the cherry on top. They're more like a partner in someone's business than just a retailer. Seriously.. their service is so fantastic & easy to work with it puts you at ease shooting with their expensive stuff. I think this has more to do with it than anything to do with sensors or almost anything else when it comes to really serious photography and especially anyone who's running a business. No one is happy to see another option disappear though. I agree with the sentiment that the biggest risk is too many cameras having Sony sensors inside though. Too much of that and at some point they're all Sony, even though the design of the exterior of the camera & the ergonomics can still be major differentiators.

jychang 6y ago
This is the biggest factor. Canon Professional Services offer extremely good support for their cameras. Nikon Professional Services are good too, but not quite as good as Canon's. And Sony... is lagging very far behind. Canon also is known for top notch lenses, which is the real core component of a camera system. You may spend $2k-3k for a camera, but as a professional you'd spend much more money on multiple lenses you need that are all $2k+ each, and you'd be using the same lenses each time you replace the camera body. Canon cornered the professional market this way.
- deleted 6y ago
  [deleted]
x87678r 6y ago
Still like these from the Winter Olympics Pro support. Canon: https://www.imaging-resource.com/news/2018/02/09/a-look-at-canons-impressive-support-operation-at-the-winter-olympics https://www.imaging-resource.com/news/2018/02/09/a-look-at-c... Nikon: https://nikonrumors.com/2018/02/10/this-is-what-heaven-looks-like-nikon-professional-services-at-the-2018-pyeongchang-winter-olympics.aspx/ https://nikonrumors.com/2018/02/10/this-is-what-heaven-looks...
dr_zoidberg 6y ago
Some 10 years ago, they refurbished a PowerShot A75 of mine that my father had bought in 2004. 5 years after fabrication, they identified a couple of batches that had been produced with bad sensors, and the cameras affected died a strange death. I had lost all warranty papers, but my local photography shop insisted that I contacted Canon. Had to leave the camera on the official service office, and a month later I had to go and pick it up. The camera was good as new, they even cleaned it up and fixed a few mechanical issues in the lens. No papers needed, it was a Canon camera, the issue was a manufacturing defect, they were practically honor bound to fix it. That day I decided I'd keep buying Canon for a while. Two cameras later, after buying a G12 and a G16 I decided to go for an Olympus OM-D EM-10. The camera is great and I love, but it sure stings to see them leave the market.
- berkut 6y ago
  I've had even better experience with Canon: I bought a second-hand 5D in 2009, and in 2012 the shutter broke. It was well out of warranty, but Canon replaced it for free (all it cost was the postage to them I had to pay).
- numpad0 6y ago
  I think in that instance Sony wanted bad sensors back as many as possibly could, maybe to study or to stop any bad reputations. I had the same experience with a Sony camera, they took it and replaced the sensor for absolutely free. According to articles from that timeframe, issues were found in Sony CCDs manufactured between 2003 to 2005 surfaced from autumn 2005 to spring 2006, that moisture intrude through either surfaces of plastic packages or through a glue/cement used to fuse optical glass to ceramic packages, and thereon an iodine component in a glue used inside the package reacts to that moisture and corrode bonding wires connecting CCD die to IC pads. Ultimately it lead to a free replacement program for 87 models total spanning across 9 brands until it ended in 2010/2011. Not to downplay your experience but sounds like everyone was hit and responded in similar ways.
  - dr_zoidberg 6y ago
    I don't know if it was the same, but this link [0] is full of people describing what the problems with these cameras (and others) were and how Canon managed it. I don't know if Canon used an in-house CCD or if it was from another manufacturer. [0] https://www.fixya.com/support/t114938-canon_digital_camera_recall_defective https://www.fixya.com/support/t114938-canon_digital_camera_r...

jychang 6y ago

This is the biggest factor. Canon Professional Services offer extremely good support for their cameras. Nikon Professional Services are good too, but not quite as good as Canon's. And Sony... is lagging very far behind. Canon also is known for top notch lenses, which is the real core component of a camera system. You may spend $2k-3k for a camera, but as a professional you'd spend much more money on multiple lenses you need that are all $2k+ each, and you'd be using the same lenses each time you replace the camera body. Canon cornered the professional market this way.

deleted 6y ago
[deleted]

x87678r 6y ago

Still like these from the Winter Olympics Pro support. Canon: https://www.imaging-resource.com/news/2018/02/09/a-look-at-canons-impressive-support-operation-at-the-winter-olympics https://www.imaging-resource.com/news/2018/02/09/a-look-at-c... Nikon: https://nikonrumors.com/2018/02/10/this-is-what-heaven-looks-like-nikon-professional-services-at-the-2018-pyeongchang-winter-olympics.aspx/ https://nikonrumors.com/2018/02/10/this-is-what-heaven-looks...

dr_zoidberg 6y ago

Some 10 years ago, they refurbished a PowerShot A75 of mine that my father had bought in 2004. 5 years after fabrication, they identified a couple of batches that had been produced with bad sensors, and the cameras affected died a strange death. I had lost all warranty papers, but my local photography shop insisted that I contacted Canon. Had to leave the camera on the official service office, and a month later I had to go and pick it up. The camera was good as new, they even cleaned it up and fixed a few mechanical issues in the lens. No papers needed, it was a Canon camera, the issue was a manufacturing defect, they were practically honor bound to fix it. That day I decided I'd keep buying Canon for a while. Two cameras later, after buying a G12 and a G16 I decided to go for an Olympus OM-D EM-10. The camera is great and I love, but it sure stings to see them leave the market.

berkut 6y ago
I've had even better experience with Canon: I bought a second-hand 5D in 2009, and in 2012 the shutter broke. It was well out of warranty, but Canon replaced it for free (all it cost was the postage to them I had to pay).
numpad0 6y ago
I think in that instance Sony wanted bad sensors back as many as possibly could, maybe to study or to stop any bad reputations. I had the same experience with a Sony camera, they took it and replaced the sensor for absolutely free. According to articles from that timeframe, issues were found in Sony CCDs manufactured between 2003 to 2005 surfaced from autumn 2005 to spring 2006, that moisture intrude through either surfaces of plastic packages or through a glue/cement used to fuse optical glass to ceramic packages, and thereon an iodine component in a glue used inside the package reacts to that moisture and corrode bonding wires connecting CCD die to IC pads. Ultimately it lead to a free replacement program for 87 models total spanning across 9 brands until it ended in 2010/2011. Not to downplay your experience but sounds like everyone was hit and responded in similar ways.
- dr_zoidberg 6y ago
  I don't know if it was the same, but this link [0] is full of people describing what the problems with these cameras (and others) were and how Canon managed it. I don't know if Canon used an in-house CCD or if it was from another manufacturer. [0] https://www.fixya.com/support/t114938-canon_digital_camera_recall_defective https://www.fixya.com/support/t114938-canon_digital_camera_r...