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Another article posted yesterday noted that the primary complaints were related to the tech stuff in the cars (touch screens, Car Play, Android whatever, etc...

by Fezzik 6y ago

Another article posted yesterday noted that the primary complaints were related to the tech stuff in the cars (touch screens, Car Play, Android whatever, etc...). Given how different Tesla’s interface is compared to a traditional car it make sense that new users would gripe about those things during the first 90-days of ownership. Edit, the article: https://arstechnica.com/cars/2020/06/teslas-are-the-most-unreliable-new-cars-in-the-us-survey-finds/ https://arstechnica.com/cars/2020/06/teslas-are-the-most-unr... and a quote: “Ars readers may not be surprised to discover that the most troublesome of these categories was infotainment, which accounted for almost a quarter of all problems.”

deleted 6y ago
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ardy42 6y ago
> Another article posted yesterday noted that the primary complaints were related to the tech stuff in the cars (touch screens, Car Play, Android whatever, etc...). Given how different Tesla’s interface is compared to a traditional car it make sense that new users would gripe about those things during the first 90-days of ownership. Doesn't Tesla touch-screen all the things? The users are right to gripe: touch screens are visually impressive but suck to use, especially when better options are available.
drcongo 6y ago
They finished second bottom in the Honest John reliability survey too [1], so maybe not just the infotainment system. Only Jeep were worse. I love watching the mental gymnastics required to support Musk, it's the closest thing the internet has to a spectator sport. [1] https://www.honestjohn.co.uk/honest-john-satisfaction-index-2020/honest-john-satisfaction-index-2020-the-results/ https://www.honestjohn.co.uk/honest-john-satisfaction-index-...
- Fezzik 6y ago
  I’m neither for nor against Tesla, but if someone is saying a car is unreliable because people complain about the infotainment systems... that seems deceptive. I think myself, and every driver I have ever talked with, care about two primary things re reliability after the initial cost of a car: how safe it is and how much it costs to maintain every xx,xxx miles. All this other stuff is distracting and is trying to imply important aspects of a car are inferior when they may not be. Here are the pros and cons that honestjohn focus on re the Model S in their “reliability” assessment: Pros -Excellent performance with usable battery range. Impressive, huge touchscreen interface. Practical interior with plenty of luggage space. Easy to drive. Cons - Fit and finish could be better for a car at this price. Supercharger network small, but growing.
bdcravens 6y ago
It wasn't a touchscreen, but my dash display in my 2018 Accord needed immediate replacement when I bought it new. After that repair the first week, never had any issues.

by Fezzik 6y ago

deleted 6y ago

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ardy42 6y ago

> Another article posted yesterday noted that the primary complaints were related to the tech stuff in the cars (touch screens, Car Play, Android whatever, etc...). Given how different Tesla’s interface is compared to a traditional car it make sense that new users would gripe about those things during the first 90-days of ownership. Doesn't Tesla touch-screen all the things? The users are right to gripe: touch screens are visually impressive but suck to use, especially when better options are available.

drcongo 6y ago

They finished second bottom in the Honest John reliability survey too [1], so maybe not just the infotainment system. Only Jeep were worse. I love watching the mental gymnastics required to support Musk, it's the closest thing the internet has to a spectator sport. [1] https://www.honestjohn.co.uk/honest-john-satisfaction-index-2020/honest-john-satisfaction-index-2020-the-results/ https://www.honestjohn.co.uk/honest-john-satisfaction-index-...

Fezzik 6y ago
I’m neither for nor against Tesla, but if someone is saying a car is unreliable because people complain about the infotainment systems... that seems deceptive. I think myself, and every driver I have ever talked with, care about two primary things re reliability after the initial cost of a car: how safe it is and how much it costs to maintain every xx,xxx miles. All this other stuff is distracting and is trying to imply important aspects of a car are inferior when they may not be. Here are the pros and cons that honestjohn focus on re the Model S in their “reliability” assessment: Pros -Excellent performance with usable battery range. Impressive, huge touchscreen interface. Practical interior with plenty of luggage space. Easy to drive. Cons - Fit and finish could be better for a car at this price. Supercharger network small, but growing.

bdcravens 6y ago

It wasn't a touchscreen, but my dash display in my 2018 Accord needed immediate replacement when I bought it new. After that repair the first week, never had any issues.