4 ms·

I’m not sure I understand. They like being tricked into thinking there’s a message for them?

• monocasa 6y ago
  They like clicking and talking to someone real in a chat like application, and like having the option extremely clearly marked.
  • jtbayly 6y ago
    I like chatting with support via that sort of widget, too. I've used it many times, and it is far superior to the old popup window chat interface. However, I've never noticed those widgets lying to me and claiming that I've got a message waiting for me in order to steal my attention.
    • monocasa 6y ago
      There's a difference between the normal support chat, and making it very very clear that you can chat before you even have an account or any real relationship with us.
      • jtbayly 6y ago
        Lol. There sure is. I'm also sure there is a way to do that without returning to one of the most-hated browser abuses of the 1990's.