It looks like they're looking at initial "problems" which are pretty broadly defined. Those can be complete failure to drive, to what they perceive to be a conf

It looks like they're looking at initial "problems" which are pretty broadly defined. Those can be complete failure to drive, to what they perceive to be a confusing interface with no weighting to them[0]. It also looks at a snapshot in time (when the car is manufactured) rather than the reliability of the car in the future. At first glance it seems like this is a terrible way of evaluating cars, but my suspicious side hypothesizes that this opacity in their evaluation is a feature not a bug which allows them to accept payment in exchange for favorable reviews. [0]https://wheels.blogs.nytimes.com/2012/10/30/why-consumer-reports-and-j-d-power-are-so-different/#:~:text=J.D.%20Power%20relies%20on%20consumer,J.D.%20Powers%20surveys%20are%20biased https://wheels.blogs.nytimes.com/2012/10/30/why-consumer-rep...!