Including supporting facts in the original comment would make it read more in the spirit of the guidelines, in my humble view as a non-moderator. It's reasonabl

Including supporting facts in the original comment would make it read more in the spirit of the guidelines, in my humble view as a non-moderator. It's reasonable to say Amazon may have no reason to change problem X due to Y and Z. But seeing the problem alone makes it read in a somewhat emotionally charged manner.