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I've been a happy customer for years. Their services work well. Unfortunately, the same cannot be said (anymore) about their dashboard. Slow, unreliable, buggy.

I've been a happy customer for years. Their services work well. Unfortunately, the same cannot be said (anymore) about their dashboard. Slow, unreliable, buggy... I got really close to trying Twilio this time. It concerns me when companies want to grow faster when it seems they are having problems with having grown too fast already.

dsincl12 6y ago
I've had the exact opposite experience. I don't know how many 200 OK I've received but the message was never delivered (and soooo many times during vital demos). I had several support cases with them and they simply ignored me. My product is built around SMS so I could have been easy money for them if it actually worked reliably. I ditched them for Twilio, never had any issues since then. A couple of months later someone from sales at MessageBird reached out to me on LinkedIn and asked if I wanted to try their service. Spilled my guts to him and he wasn't surprised... How certain are you that your messages are delivered? When I started digging, it was scary how often it failed successfully.
- pg4 6y ago
  Was it not a matter of leaving out a country code or something? I was getting 200 OKs and not receiving messages, until I realized that my number without a +1 in front is a valid Peruvian number.
  - dsincl12 6y ago
    Nope, unfortunately not. Really liked their API so it's sad I had to jump ship.
- robertvis 6y ago
  This sounds like a terrible experience. Can you email me so we can look into it?
pg4 6y ago
I've had a similar experience. I've used their api to send SMS for multiple projects and have no complaints in terms of delivery. Their web UI is pretty buggy. Certain parts of their control panel sometimes causes my browser tab to freeze. Recently I found that pressing tab caused the page reload when filling out verification info for buying a new number.

dsincl12 6y ago

I've had the exact opposite experience. I don't know how many 200 OK I've received but the message was never delivered (and soooo many times during vital demos). I had several support cases with them and they simply ignored me. My product is built around SMS so I could have been easy money for them if it actually worked reliably. I ditched them for Twilio, never had any issues since then. A couple of months later someone from sales at MessageBird reached out to me on LinkedIn and asked if I wanted to try their service. Spilled my guts to him and he wasn't surprised... How certain are you that your messages are delivered? When I started digging, it was scary how often it failed successfully.

pg4 6y ago
Was it not a matter of leaving out a country code or something? I was getting 200 OKs and not receiving messages, until I realized that my number without a +1 in front is a valid Peruvian number.
- dsincl12 6y ago
  Nope, unfortunately not. Really liked their API so it's sad I had to jump ship.
robertvis 6y ago
This sounds like a terrible experience. Can you email me so we can look into it?

pg4 6y ago

I've had a similar experience. I've used their api to send SMS for multiple projects and have no complaints in terms of delivery. Their web UI is pretty buggy. Certain parts of their control panel sometimes causes my browser tab to freeze. Recently I found that pressing tab caused the page reload when filling out verification info for buying a new number.